Bitpipe: CRM Research

Bitpipe: CRM Research http://www.bitpipe.com?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 07 Jan 2009 18:15:18 EST Wed, 07 Jan 2009 18:15:18 EST <![CDATA[Leveraging the Edge: Delivering Unmatched Performance for Large File Downloads]]> Tue, 06 Jan 2009 24:00:00 EST <![CDATA[Information on Demand Brochure: Unlocking the Business Value of Information for Competitive Advantage]]> Wed, 07 Jan 2009 24:00:00 EST <![CDATA[White Paper - Enterprise Master Data Management: Market Review & Forecast for 2008-12- An MDM Institute MarketPulse In-Depth Report]]> Wed, 07 Jan 2009 24:00:00 EST <![CDATA[Embracing Next-Generation Mobile Platforms to Solve Business Problems]]> Wed, 07 Jan 2009 24:00:00 EST <![CDATA[OSS and CRM - Integration That Pays]]> Tue, 06 Jan 2009 24:00:00 EST <![CDATA[The Friendly Face of IT: User-friendly IT Management]]> Tue, 06 Jan 2009 24:00:00 EST <![CDATA[Survey for IT Pros: Offer insight into the creation and development of IT products]]> Tue, 06 Jan 2009 24:00:00 EST <![CDATA[A Framework for Assuring IT Service Quality and Performance]]> Tue, 06 Jan 2009 24:00:00 EST <![CDATA[Top 10 Things to Look for in an Applicant Tracking System]]> Wed, 31 Dec 2008 24:00:00 EST <![CDATA[You Can Take It with You: Mobile Messaging and Collaboration]]> Wed, 31 Dec 2008 24:00:00 EST <![CDATA[Getting Started with Master Data Management]]> Wed, 24 Dec 2008 24:00:00 EST <![CDATA[Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider]]> Tue, 30 Dec 2008 24:00:00 EST <![CDATA[Reduce Functional, Regression and Performance Testing Costs across Your End-to-end Oracle Siebel Application Environment]]> Tue, 23 Dec 2008 24:00:00 EST <![CDATA[Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen]]> Wed, 24 Dec 2008 24:00:00 EST <![CDATA[Clustered Storage]]> Tue, 23 Dec 2008 24:00:00 EST <![CDATA[Is Your WLAN Helping You Comply with Security Guidelines of the PCI Standard?]]> Tue, 23 Dec 2008 24:00:00 EST <![CDATA[SIP Trunking in the Next-Generation Contact Center]]> Mon, 22 Dec 2008 24:00:00 EST <![CDATA[Take a Holistic Approach to Business Driven Security]]> Fri, 19 Dec 2008 24:00:00 EST <![CDATA[Five Tips for Deploying Sales Performance Management for Maximum Return]]> Thu, 18 Dec 2008 24:00:00 EST <![CDATA[Lower IT Risks and Costs with Oracle Customer Services]]> Thu, 18 Dec 2008 24:00:00 EST <![CDATA[Faster ROI with Application Solution Adoption]]> Thu, 18 Dec 2008 24:00:00 EST <![CDATA[The SAP Virtualization Ecosystem]]> Thu, 18 Dec 2008 24:00:00 EST <![CDATA[Oracle Revs up Battle for Mid-market Applications Customers]]> Thu, 18 Dec 2008 24:00:00 EST <![CDATA[Dataquest Insight: Oracle and SAP Approach the Small and Midsize Business Application Market via Different Product and Channel Approaches]]> Thu, 18 Dec 2008 24:00:00 EST <![CDATA[The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center]]> Tue, 16 Dec 2008 24:00:00 EST <![CDATA[Reduce Your Telecom and IT Costs with Speech-Driven Packaged Applications]]> Wed, 17 Dec 2008 24:00:00 EST <![CDATA[ITCentrix Report: An IT View of Services-Oriented Storage]]> Tue, 16 Dec 2008 24:00:00 EST <![CDATA[Optimizing Customer Retention Programs]]> Tue, 16 Dec 2008 24:00:00 EST <![CDATA[New Age Thieves - Five Ways to Stop Social Engineering Attacks-20081112 1900]]> Wed, 12 Nov 2008 14:00:00 EST <![CDATA[PODCAST: BI and Performance Management Best Practices for Your SAP Investment]]> Tue, 16 Dec 2008 24:00:00 EST <![CDATA[Why CRM Has Failed the Customer - And What to Do about It]]> Mon, 15 Dec 2008 24:00:00 EST <![CDATA[Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration]]> Fri, 12 Dec 2008 24:00:00 EST <![CDATA[Tips for building an ecommerce website that works: How to offer customers a superior online experience]]> Fri, 12 Dec 2008 24:00:00 EST <![CDATA[The Dirty Dozen: Preventing Common Application-Level Hack Attacks]]> Thu, 11 Dec 2008 24:00:00 EST <![CDATA[Web Application Security: Automated Scanning versus Manual Penetration Testing]]> Thu, 11 Dec 2008 24:00:00 EST <![CDATA[EMC Elevates IT Efficiency to New Heights with Advanced Customer Services]]> Thu, 11 Dec 2008 24:00:00 EST <![CDATA[Bell Dials into Project Success with Advanced Customer Services]]> Thu, 11 Dec 2008 24:00:00 EST <![CDATA[Information Drives Operational Excellence]]> Thu, 11 Dec 2008 24:00:00 EST <![CDATA[Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You]]> Thu, 11 Dec 2008 24:00:00 EST <![CDATA[Invest and Innovate Today, Grow Your Business Tomorrow]]> Wed, 10 Dec 2008 24:00:00 EST <![CDATA[Operational Excellence Is Key to Maximizing IT Investments]]> Wed, 10 Dec 2008 24:00:00 EST <![CDATA[Voice Architectures and Deployment Models]]> Wed, 10 Dec 2008 24:00:00 EST <![CDATA[Managing Customer Profitability with Martha Rogers]]> Tue, 09 Dec 2008 24:00:00 EST <![CDATA[eGuide - Mobilizing Your Enterprise Applications]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[The Lean Paradox: Flexible Supply Chain Management and Outsourced Manufacturing]]> Tue, 09 Dec 2008 24:00:00 EST <![CDATA[Customers Discuss Oracle Database 11g]]> Tue, 09 Dec 2008 24:00:00 EST <![CDATA[Oracle Data Guard 11g: The Next Era in Data Protection and Availability]]> Tue, 09 Dec 2008 24:00:00 EST <![CDATA[IT Briefing: Extending Domino Applications to Smartphones]]> Tue, 09 Dec 2008 24:00:00 EST <![CDATA[Formalizing Operational Governance: Ensuring the Well-managed Enterprise]]> Mon, 08 Dec 2008 24:00:00 EST <![CDATA[Sol Melia]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[The Payoffs of a Single View]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[The One-to-One Future: Are We There Yet?]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[FAMIS Performance Scorecard]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[REI: Workforce Optimization and Management]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Profiting from Absence Management: How to Cut the Costs of Employee Absences]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Workforce Management: "scheduling to the opportunity"]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Presentation Transcript: Integrating Unified Communications into Business Applications to Improve Customer]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Infor Outbound Marketing - Best Practices for Working with Very Large Campaigns]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Increasing Profitability through Intelligent Interactions: Innovative Marketing Strategies in the Communications Industry]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[CryptoLogic Inc.]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Windows Small Business Server 2008: Deploying Windows Mobile 6 with Windows Small Business Server 2008]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Control Application Data Growth before It Controls Your Business]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Adding Shock Absorbers to Your Messaging System]]> Thu, 11 Dec 2008 13:00:00 EST <![CDATA[Project Management Software Trial: Availability, Reliability, Scalability, and Security]]> Thu, 04 Dec 2008 24:00:00 EST <![CDATA[10 Essential Steps to Oracle & MS-SQL Security & Compliance]]> Thu, 04 Dec 2008 24:00:00 EST <![CDATA[Institutional Identity Theft: How the Identity Theft of Your Customers Leads to the Erosion of Your Company's Profits and Good Name]]> Thu, 04 Dec 2008 24:00:00 EST <![CDATA[Standards-based Shared Authentication for Scalable Consumer Authentication: Behind the Technical Curtain]]> Thu, 13 Nov 2008 24:00:00 EST <![CDATA[Ventana Research: Business Intelligence for Operational Performance]]> Wed, 03 Dec 2008 24:00:00 EST <![CDATA[SugarCRM On-demand Webinar]]> Wed, 03 Dec 2008 24:00:00 EST <![CDATA[VIRTUAL SEMINAR: Extending Exchange for Mobility]]> Thu, 04 Dec 2008 10:30:00 EST <![CDATA[Before & After: Quantifying Business Rule Results in Key Banking Applications]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Business Rule Management Systems and Financial Services: Equifax as a Case Study]]> Tue, 01 Mar 2005 24:00:00 EST <![CDATA[ILOG in Lending and Credit - A Solution Brief]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Fraud Prevention and Detection for Credit and Debit Card Transactions]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Optimizing MYSQL Server on Sun X64 Servers and Storage]]> Thu, 27 Nov 2008 24:00:00 EST <![CDATA[A Strategic Approach to Enabling Mobile Business Applications]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications]]> Tue, 02 Dec 2008 24:00:00 EST <![CDATA[How Oracle Addresses Technology Business Challenges for Midsize Companies]]> Mon, 01 Dec 2008 24:00:00 EST <![CDATA[Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications]]> Mon, 01 Dec 2008 24:00:00 EST <![CDATA[Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers]]> Thu, 27 Nov 2008 24:00:00 EST <![CDATA[Australian Bank's Integrated IT System Boosts Efficiency, Improves Customer Service]]> Thu, 27 Nov 2008 24:00:00 EST <![CDATA[Dell Commits to a .NET-Connected Web Services Architecture]]> Thu, 27 Nov 2008 24:00:00 EST <![CDATA[A CIO's Guide to Achieving Information Management Excellence]]> Thu, 27 Nov 2008 24:00:00 EST <![CDATA[Integrating Unified Communications into Business Applications to Improve Customer Service - Podcast]]> Sun, 23 Nov 2008 24:00:00 EST <![CDATA[Customer Satisfaction with Email Archiving Systems]]> Wed, 06 Aug 2008 24:00:00 EDT <![CDATA[Unified Communication for Dummies]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[Midsize Communications Solutions for Dummies]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[Contact Centers for Dummies]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[Convex Plastics - Future-Proof Platform Is Helping Convex Plastics Deliver on Its Vision of Strong Growth]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[LaVanture Products Company U.S. Distributor Upgrades Business Management Solution to Help Achieve Business Goals]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[Cytec Industries - Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[Microsoft Dynamics Business Management Solutions for Chemical Manufacturing]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[Benefits of Microsoft Dynamics in Industrial Distribution]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[Data Privacy in Non-Production SAP Environments: How safe is your SAP data?]]> Thu, 11 Dec 2008 14:00:00 EST <![CDATA[Bringing Design and Engineering into the Enterprise to Meet Current Demands on Utilities]]> Wed, 19 Nov 2008 24:00:00 EST <![CDATA[MDM Journey: The Right and Wrong Master Data Management Strategies to Start Small and Grow Big]]> Wed, 19 Nov 2008 24:00:00 EST <![CDATA[Business Value Analysis of Autodesk Topobase in Utilities]]> Wed, 19 Nov 2008 24:00:00 EST <![CDATA[Building Triple-Play Services]]> Wed, 19 Nov 2008 24:00:00 EST <![CDATA[Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile]]> Wed, 19 Nov 2008 24:00:00 EST <![CDATA[Accelerate ROI and Reduce Costs with Incentive Compensation System]]> Wed, 07 May 2008 24:00:00 EDT <![CDATA[Contract Management Proposal Management Marketing Asset Management for Salesforce.com]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[Why SaaS-Based Content Management Can Accelerate Your Progress]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[Customer Best Practices: Tips for Implementing HP Quality Center Software]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Seven Reasons Why SIP Will Improve Your Customer Care Strategy]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[Business Process Automation in Financial Services]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[Customer Interaction Analytics: Quality of Care on the Critical Path]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[Business Process Automation in Retail]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[SharePoint in 2008: The Next Steps]]> Mon, 17 Nov 2008 09:00:00 EST <![CDATA[Preparing for Cloud Computing: The Managed Services Revolution]]> Mon, 17 Nov 2008 24:00:00 EST <![CDATA[Architectural Requirements for a Datacenter-Ready Virtualization Platform]]> Tue, 11 Nov 2008 24:00:00 EST <![CDATA[Discover How to Increase Supply Chain Capabilities with JD Edwards EnterpriseOne]]> Wed, 03 Dec 2008 12:00:00 EST <![CDATA[Secure Internet Single Sign-On for Salesforce CRM]]> Thu, 13 Nov 2008 24:00:00 EST <![CDATA[Federated Identity and Software as a Service (SaaS): Single Sign-on to the Cloud]]> Thu, 13 Nov 2008 24:00:00 EST <![CDATA[LA Water System Goes Digital]]> Fri, 14 Nov 2008 24:00:00 EST <![CDATA[Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn]]> Thu, 13 Nov 2008 24:00:00 EST <![CDATA[Are You Ready for Unified Communications? Creating an IT Organization to Support Unified Communicaitons]]> Thu, 13 Nov 2008 24:00:00 EST <![CDATA[Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many"]]> Wed, 12 Nov 2008 24:00:00 EST <![CDATA[Revolutionizing Call Data Record Management at Verizon - Webinar]]> Wed, 12 Nov 2008 24:00:00 EST <![CDATA[Aberdeen Group Report: Customer Analytics - Segmentation beyond Demographics]]> Tue, 11 Nov 2008 24:00:00 EST <![CDATA[Drive More Sales with the Right Prospects]]> Tue, 11 Nov 2008 24:00:00 EST <![CDATA[BI and Performance Management Best Practices for Your SAP Investment]]> Tue, 02 Dec 2008 12:00:00 EST <![CDATA[Process Improvement through SAP Automation: Discover an Efficient Order-to-Cash Cycle]]> Thu, 20 Nov 2008 12:00:00 EST <![CDATA[Windows Essential Server Solutions for Channel Partners]]> Wed, 12 Nov 2008 17:30:00 EST <![CDATA[Software + Services in the Microsoft World]]> Thu, 06 Nov 2008 24:00:00 EST <![CDATA[LendingTree: Direct Marketing Wins...with Enterprise Campaign Management]]> Thu, 06 Nov 2008 24:00:00 EST <![CDATA[Enterprises Marketing Management Technology Delivers a World Class Dealer Marketing Program to Maximize Brand Equity]]> Thu, 06 Nov 2008 24:00:00 EST <![CDATA[Achieving Profitable Growth through Exceptional Customer Experience]]> Fri, 07 Nov 2008 24:00:00 EST <![CDATA[Total Support: Achieving Sustainable Business Growth with a Remote Support Solution]]> Thu, 06 Nov 2008 24:00:00 EST <![CDATA[E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)]]> Thu, 06 Nov 2008 24:00:00 EST <![CDATA[Avoid the MDM Blues with Rapid Time-to-Value MDM-in-a-Box Quick Start Solution]]> Thu, 13 Nov 2008 12:00:00 EST <![CDATA[Choosing a Reliable and Powerful IT Infrastructure at a Price You Can Afford]]> Thu, 06 Nov 2008 24:00:00 EST <![CDATA[The Inside Story on Compliance – Confessions of a QSA]]> Tue, 02 Dec 2008 12:00:00 EST <![CDATA[The Case for IT Governance in a Lotus Notes Environment]]> Wed, 05 Nov 2008 24:00:00 EST <![CDATA[Podcast: Forrester Research: File Sharing and Collaboration - Challenges, Trends, and Considerations]]> Wed, 05 Nov 2008 24:00:00 EST <![CDATA[E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes]]> Tue, 04 Nov 2008 24:00:00 EST <![CDATA[Performance Analysis in Eclipse]]> Tue, 04 Nov 2008 24:00:00 EST <![CDATA[Oracle SOA Suite and Enterprise Portals]]> Tue, 04 Nov 2008 24:00:00 EST <![CDATA[Oracle WebLogic Server: A Solid Foundation for Service-Oriented Architecture]]> Tue, 04 Nov 2008 24:00:00 EST <![CDATA[Mobile CRM Working the Way Salespeople Work]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[Application Performance Management Report (Aberdeen Group)]]> Mon, 03 Nov 2008 24:00:00 EST <![CDATA[E-Book: Capitalizing on Unified Communications in the Call Center]]> Mon, 03 Nov 2008 24:00:00 EST <![CDATA[Sales Prospector Demo]]> Fri, 31 Oct 2008 24:00:00 EDT <![CDATA[Oracle Social CRM Demo]]> Fri, 31 Oct 2008 24:00:00 EDT <![CDATA[DCA Manufacturing Manges Production Data and Communication with Exact ERP]]> Fri, 31 Oct 2008 24:00:00 EDT <![CDATA[Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP]]> Fri, 31 Oct 2008 24:00:00 EDT <![CDATA[Fortis Turkey]]> Thu, 30 Oct 2008 24:00:00 EDT <![CDATA[Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money]]> Thu, 30 Oct 2008 24:00:00 EDT <![CDATA[Xpressite Website Content Management for SMB Overview Video]]> Wed, 11 Jun 2008 24:00:00 EDT <![CDATA[IBM Cognos 8 Business Intelligence MidMarket Reporting Packages]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[A Business Intelligence Agenda for Midsize Organizations]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[Elavon Achieves Greater Business Agility with CA Data Center Automation]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[5 Ways to Put Your CRM Data to Work for You and Your Customers]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[Voice-Enabling Salesforce.com with SalesByFone]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[Developing and Maintaining Cost Effective Solutions and Strategies for Industry Regulated Compliance]]> Mon, 27 Oct 2008 24:00:00 EDT <![CDATA[Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments]]> Mon, 27 Oct 2008 24:00:00 EDT <![CDATA[Evaluating NAS Performance]]> Mon, 27 Oct 2008 24:00:00 EDT <![CDATA[Best Practice Guidelines for SAP Solutions on VMware® Infrastructure]]> Fri, 24 Oct 2008 24:00:00 EDT <![CDATA[Cineca Case Study - High Performance Computing, Blades, MDS]]> Fri, 24 Oct 2008 24:00:00 EDT <![CDATA[Triple Threat or Trip to Success?]]> Fri, 24 Oct 2008 24:00:00 EDT <![CDATA[SAP Supports Applications on VMware Platform: An Industry Milestone]]> Thu, 23 Oct 2008 24:00:00 EDT <![CDATA[Video Telephony: Completing the Picture of Unified Communications Effectiveness]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[US Bank® Raises the Bar in Cross-sell Marketing using Next Generation Uplift Modeling]]> Thu, 20 Nov 2008 12:00:00 EST <![CDATA[Identity Resolution: Increase Operational Efficiency with High-Precision, Multilanguage Identify Matching]]> Tue, 21 Oct 2008 24:00:00 EDT <![CDATA[Reliance for Managed Service Providers]]> Sat, 18 Oct 2008 24:00:00 EDT <![CDATA[Mentor Graphics Video Testimonial]]> Sat, 18 Oct 2008 24:00:00 EDT <![CDATA[Reduce Functional, Regression and Performance Testing Costs across Your end-to-end Oracle Siebel Application Environment]]> Wed, 15 Oct 2008 24:00:00 EDT <![CDATA[Transform Your Online Presence: The Five "C's" of Web Content Management with Forrester Research]]> Sat, 18 Oct 2008 24:00:00 EDT <![CDATA[Frost & Sullivan: Understanding the FACTA Red Flags Rule and Recommendations for Compliance]]> Thu, 16 Oct 2008 24:00:00 EDT <![CDATA[A Monthly Report from the RSA Anti-Fraud Command Center Phishing Repository]]> Thu, 16 Oct 2008 24:00:00 EDT <![CDATA[e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy]]> Fri, 17 Oct 2008 24:00:00 EDT <![CDATA[e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration]]> Fri, 17 Oct 2008 24:00:00 EDT <![CDATA[6 Best Practices for Preventing Enterprise Data Loss]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Extreme Consolidation: Reduce Your IT Infrastructure Costs in the Most Demanding IT Environments]]> Thu, 16 Oct 2008 24:00:00 EDT <![CDATA[PCI: Staying Compliant in an Insecure World]]> Thu, 16 Oct 2008 24:00:00 EDT <![CDATA[Convergence of Sales and Marketing]]> Tue, 14 Oct 2008 24:00:00 EDT <![CDATA[Multi-channel Marketing Hits the Wall]]> Tue, 14 Oct 2008 24:00:00 EDT <![CDATA[Automating Closed-Loop Marketing]]> Tue, 14 Oct 2008 24:00:00 EDT <![CDATA[In Their Words: The 2008 Security 7 Award Winners Speak Out]]> Wed, 01 Oct 2008 24:00:00 EDT <![CDATA[How to Minimize Risk with a Software Vendor 'Prenup']]> Sat, 11 Oct 2008 24:00:00 EDT <![CDATA[Hurricane Preparedness: Is Your Organization Ready?]]> Sat, 11 Oct 2008 24:00:00 EDT <![CDATA[Iron Mountain Recreates Proprietary Music and Video Software for Trans World Entertainment with Technology Escrow and Verification Services]]> Sat, 11 Oct 2008 24:00:00 EDT <![CDATA[CIO Decisions Ezine Volume 3]]> Sat, 11 Oct 2008 24:00:00 EDT <![CDATA[The Value of Customer Insight]]> Mon, 13 Oct 2008 24:00:00 EDT <![CDATA[Customer Insight: Many Organizations Desire It, yet Few Really Possess It]]> Mon, 13 Oct 2008 24:00:00 EDT <![CDATA[CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs]]> Fri, 10 Oct 2008 24:00:00 EDT <![CDATA[The Five Productivity Benefits of a Secure Network]]> Fri, 10 Oct 2008 24:00:00 EDT <![CDATA[Identifying Who Can Be Saved and Who Will Be Driven Away by Retention Activity: Using Uplift Modeling to Reduce Churn in Mobile Telephony]]> Wed, 08 Oct 2008 24:00:00 EDT <![CDATA[Voice of the Customer: Text Analytics for the Responsive Enterprise]]> Wed, 08 Oct 2008 09:00:00 EDT <![CDATA[Making a Science of Search: Informatica Helps Elsevier Reinvent]]> Tue, 07 Oct 2008 24:00:00 EDT <![CDATA[How Can I Deliver Exceptional Support to My Multi-Services Customers?]]> Sat, 04 Oct 2008 24:00:00 EDT <![CDATA[Presentation Transcript: Drive Sales Performance: Keys to Preparing Your Reps for Today's Sales Environment]]> Thu, 02 Oct 2008 24:00:00 EDT <![CDATA[IBM Cognos Pricing Makes More Projects Possible]]> Thu, 02 Oct 2008 24:00:00 EDT <![CDATA[State of Agile Development Survey 2008]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[SAP Best Practices: Improve Order-to-Cash Performance with Document Process Automation]]> Tue, 30 Sep 2008 24:00:00 EDT <![CDATA[Overcoming the Challenges of Green Procurement through eProcurement]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[5 Fast Payoffs from Investing in a Demand Generation Solution]]> Mon, 29 Sep 2008 24:00:00 EDT <![CDATA[Online Video: The New Merchandising]]> Sat, 27 Sep 2008 24:00:00 EDT <![CDATA[Data Governance Strategies: Helping Your Organization Comply, Transform, and Integrate]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[IT Service Firm Decreased Its Auditing Time Deploying with Microsoft Dynamics SL]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Getting Leaner - Automotive and Industrial Manufacturers Improving Service]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Build a New Business Model Using a Remote Support Solution]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Empowering the Mobile Enterprise]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Client Relationship Management for Asset Managers]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Simplifying Virtualized Desktop Infrastructure (VDI) Management: Addressing critical issues to improve user productivity]]> Thu, 25 Sep 2008 24:00:00 EDT <![CDATA[Ventana Research - Aligning Business and IT to Improve Performance on SAP]]> Thu, 25 Sep 2008 24:00:00 EDT <![CDATA[Monitor Complex Web Applications in Production Environments 24x7]]> Wed, 24 Sep 2008 24:00:00 EDT <![CDATA[Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives]]> Wed, 24 Sep 2008 24:00:00 EDT <![CDATA[Understanding the HP adaptive infrastructure - what it means to you]]> Tue, 23 Sep 2008 24:00:00 EDT <![CDATA[Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[CommVault Customer Survey Data Validation and User ROI]]> Tue, 23 Sep 2008 24:00:00 EDT <![CDATA[Surviving and Thriving in the Customer-Driven Age]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[It's All about the Salesperson: Taking Advantage of Web 2.0]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[ERP in the Midmarket]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[Solving the Password Management Paradox Defining the Problem and Reviewing the Four Best-Known Solutions]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[Password Management Survey]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[The Relevance Revolution: Making the Move from Personalized to Individualized Marketing]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[Developing a Mobilization Strategy to Increase Customer Satisfaction Levels]]> Tue, 16 Sep 2008 24:00:00 EDT <![CDATA[Joined Up Thinking: Integrating Information Across the Enterprise]]> Tue, 16 Sep 2008 24:00:00 EDT <![CDATA[Solving Your Lotus Notes Domino and Blackberry Problems]]> Sat, 15 Mar 2008 24:00:00 EDT <![CDATA[Eight Best Practices for Running Blackberry Enterprise Server on Lotus Notes Domino]]> Sat, 15 Mar 2008 24:00:00 EDT <![CDATA[E-Guide: A Batch File to Back up All Active-State BlackBerry Databases]]> Sat, 15 Mar 2008 24:00:00 EDT <![CDATA[Bowen & Groves Honored in Fifth Annual International Business Awards(SM)]]> Tue, 22 Jul 2008 24:00:00 EDT <![CDATA[The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.]]> Wed, 10 Sep 2008 24:00:00 EDT <![CDATA[Issues in Performance Management for Chief Information Officers: Insights from BusinessWeek Research Services and SAS]]> Fri, 05 Sep 2008 24:00:00 EDT <![CDATA[US Census Bureau Counts on SAS®]]> Fri, 05 Sep 2008 24:00:00 EDT <![CDATA[Whirlpool: Quality Means Loyalty]]> Fri, 05 Sep 2008 24:00:00 EDT <![CDATA[Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction]]> Fri, 05 Sep 2008 24:00:00 EDT <![CDATA[E-Guide: The CIO's Guide to SaaS Application Integration in the Midmarket]]> Mon, 08 Sep 2008 24:00:00 EDT <![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]> Mon, 08 Sep 2008 24:00:00 EDT <![CDATA[Improve Business Performance and Customer Loyalty in 5 Steps]]>