BPM has gone mainstream. As its technologies continue to spread, more and more organizations will use them to make business processes faster, less error-prone, and more reliable. Even in companies whose business leaders haven't embraced a process-oriented perspective, BPM technologies can provide significant value in a variety of IT projects.

Microsoft's BPM offerings aim at supporting this move. Many customers rely solely on these technologies, while others also use the more specialized products provided by Microsoft's ISV partners. In both cases, the result is the same: better business processes and improved business results.